Control

  • Find the genetic code for control and rewrite it
  • Act your way to new thinking
  • Short, early conversations make efficient work
  • Use “I intend to ___” to turn passive followers into active leaders
  • Resist the urge to provide solutions
  • Eliminate top-down monitoring systems
  • Think out loud (both superiors and subordinates)
  • Embrace the inspectors

Competence

  • Take deliberate action
  • We learn (everywhere, all the time)
  • Don’t brief, certify
  • Continually and consistently repeat the message
  • Specify goals, not methods

Clarity

  • Achieve excellence, don’t just avoid errors
  • Build trust and take care of your people
  • Use your legacy for inspiration
  • Use guiding principles for decision criteria
  • Use immediate recognition to reinforce desired behaviors
  • Begin with the end in mind
  • Encourage a questioning attitude over blind obedience

Source: Turn the Ship Around! by Marquet, L. David (pp. 206-207)